Shipping & Returns Policy
We deliver products Australia wide using Australia Post and various couriers.
Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. All products will be delivered in packaging to our normal standard practice.
PYK Online Pty Ltd reserves the right to change the freight and handling costs as we see fit. Some products carry Special Delivery Conditions and may cost more than the standard site quoted rates when shipping outside metro areas.
Orders are usually dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia unless otherwise stated on the product page.
*area is at the discretion of PYK Online Pty Ltd and PYK Online Pty Ltd reserves the right to change.
PYK Online Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us to enquire about a special order.
You may return most new, unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.